” If a customer walks out without shoes, you really want to find out why. ‘It didn’t fit’ is not good enough. “


” Forget ‘branding’ and ‘positioning.’ Once you understand customer behavior, everything else falls into place. “


” Typically you see the home office think up some great program but doesn’t think through implementation at the store level. “


” When a company goes bankrupt, you as a company have absolutely no say whatsoever as to what happens. “



All 4 Thomas G. Stemberg Quotes about You in picture


If a customer walks out without shoes, you really want to find out why.
Forget


Typically you see the home office think up some great program but doesn
When a company goes bankrupt, you as a company have absolutely no say whatsoever as to what happens.
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